Privacy Policy

19.08.2021

This Privacy Policy (the “Policy”) is an official document of CyberVoice and an integral part of the documents referring to it, including the Terms of Service.

We are committed to respecting Your privacy. This Policy describes the information We receive from Users (“You”, “Your”, the “User”), determines the procedure and methods for collecting, processing, storing, disclosing such information, as well as the steps We take to protect information about Users who use services of the Website www.cybervoice.io (the “Website”) and its services.

The purpose of this Policy is to ensure adequate protection of information about Users, including their personal data, from unauthorized access and disclosure.

This Policy is an open and public document, the current version of which is located on the Internet at www.cyberbvoice.io/privacy.

By accessing and/or using the Website, You agree to Our Terms of Service, the Policy and other documents posted on Our Website, which You should read carefully, and any other agreements that apply between us. If You do not agree with Our Policy and other documents posted on Our Website, You should stop using it immediately.

The collection, processing, storage, disclosure and protection of information related to Our Website Users are governed by this Policy, the other documents posted on Our Website, and the current legislation of the Russian Federation.

Website terms of use

We, as the Website Administration, providing services for the use of the Website, acting reasonably and in good faith, believe that the User:

  • has all the necessary rights to enable them to register and use Our Website;
  • provide to the extent necessary for the full use of the Website and its services, accurate information about themselves;
  • is aware that personal information posted on the Website may become available to other Users and another persons, may be copied and disseminated by such Users;
  • is aware that some types of information transferred by them to other Users cannot be deleted by the Users themselves.

Please note that We do not verify the information We receive or collect from Users, unless such verification is necessary for the purpose of proper execution by Us of Our obligations to the Users.

The processing purposes of information about the User

We collect, process, store, disclose information about Users, including their personal data, for the following purposes:

  • fulfillment of obligations to Users in relation to the use of the Website and its services;
  • obtaining by Users access, as well as use of Our Website;
  • managing, protecting, improving and optimizing Our Website, as well as the experience and capabilities of Users, for example, to perform analytics, conduct research, as well as advertising and marketing;
  • sending You service, supported and administrative messages, reminders, technical notifications, updates, information You request and security warnings;
  • sending You marketing and advertising messages and other information that may be of interest to You, including information sent by or on behalf of Our business partners that We believe may be of interest to You;
  • administering awards, surveys, contests or other promotions or events sponsored or administered by Us or Our business partners;
  • complying with Our legal obligations, resolving any disputes that We may have with any of Our Users, and enforcing Our agreements with third parties.

We may also disclose Your personal information to a trusted third party who also has other information about You. This third party may combine this information to enable it and Us to develop anonymous information about consumers so that We can better understand Your preferences and interests, personalize Your experience, and improve the products and services You receive.

User-provided information

When using Our Website, the User provides Us with information about themselves.

The User’s personal information includes:

  • minimum required data for registration on the Website:
    • avatar;
    • email address.
  • additionally data provided by Users on Our request in order to fulfill Our obligations to Users. We are entitled, in particular, to request from the User a copy of an identity document or other document containing the User’s first name, last name, User’s photo, credit card information or other information for billing in order to use Our Website within the existing plans, as well as other additional information that, at Our discretion, will be necessary and sufficient to identify such a User and will prevent abuse and violations of the rights of third parties;
  • For Users (voice authors), additional information required to receive royalties includes:
    • first name;
    • last name;
    • patronymic (if any);
    • date of birth;
    • place of birth;
    • passport details (series and number);
    • passport issue date;
    • payment information (bank card information).

We may also process other information about Users, which includes:

  • information that You provide to Us in survey;
  • Your device identifier, device type, geographic location information, computer and connection information, page view statistics, traffic to and from websites, advertising data, IP address and standard web log information;
  • additional data obtained when accessing the Website, including data on technical interaction with the Website (including the IP address of the host, the type of the User’s operating system, the type of browser) and further actions of the User on the Website. Information containing the history of the User’s visit is available to the User in the “Settings/Security” section;
  • information automatically obtained when accessing the Website using bookmarks (cookies);
  • information obtained as a result of the actions of other Users, third parties and other sources, in addition to the Services, such as Our partners and advertisers.

Processing of information provided by Users

The processing of information provided by User is based on the principles of:

  • the legitimacy of purposes and methods of processing the information provided by You;
  • good faith;
  • compliance of the purposes of processing the information provided by You, the purposes predetermined and claimed when collecting such information, as well as Our powers;
  • compliance of the amount and nature of the processed information provided by You, the methods and purposes of processing such information;
  • inadmissibility of combining databases, created for incompatible purposes, containing information provided by You.

The processing of information provided by You is carried out by Us in order to fulfill the Terms of Service. Federal Law of 27 July 2006 N152-FZ on “Personal data” in the article 6 establishes that the User’s separate consent to the processing of their personal data is not required. The above law in subparagraph 2, paragraph 2, article 22 establishes that We shall have the right to carry out the processing of personal data without notifying the authorized body for the protection of the rights of subjects of personal data.

Collection of information provided by Users

The collection of information provided by You is carried out on the Website during the registration or when You enter additional information about yourself on Your own initiative.

You may provide Us with information in various ways as part of the Services. For example, You provide Us with information when You:

  • register for an Account;
  • use the Website;
  • make a purchase as part of using the Website;
  • communicate with Us by correspondence, chats, email;
  • share information with Us from other social applications, services or websites;
  • interact with Our websites, services, content and advertisements;
  • send Us requests related to the service of Users, other third parties.

We do not verify the accuracy of the information You provide, whether the User has the necessary consent to process it in accordance with this Policy, believing that You are acting in good faith, with prudence and making all necessary efforts to keep such information up-to-date and obtain all the necessary consent of the subjects of personal data.

Cookies and automatically collected information.

We may collect personal information about You when You use and access Our Website.

Although We do not use browsing information to identify You personally, We may record certain information about Your use of Our Website, such as which pages You visit, the time and date of Your visit, and the Internet Protocol address assigned to Your computer.

We may also use cookies or other similar tracking technologies on Our Website to help Us track Your use of the Website and remember Your preferences. Cookies are small files that store information on Your computer, mobile phone or other device. They enable the entity that placed the cookie on Your device to recognize You in various websites, services, devices and/or browsing sessions. You can disable cookies through Your Internet browser, but in this case, Our Website may not work as You need.

We may also use cookies to collect data, which may include personal information. For example, if a cookie is associated with Your Account, it will be considered personal information. We will process any personal information collected through cookies in the same manner as all other personal information described in the Policy.

Web Beacons and third party buttons.

We may display third-party content on the Service, including third-party advertising. Third-party may use cookies, web beacons, or other mechanisms for obtaining data in connection with Your viewing of the third party content on the Service. Additionally, We may implement third party buttons (for example, “like” or “share” buttons on Facebook or other social network) that may function as web beacons even when You do not interact with the button. Information collected through third-party web beacons and buttons is collected directly by these third parties, not by CyberVoice. Information collected by a third party in this manner is subject to that third party’s own data collection, use, and disclosure policies.

Storage and use of information provided by Users

The information provided by You is stored exclusively on electronic media and processed using automated systems, except in cases where manual processing of such information is necessary in connection with the fulfillment of legal requirements.

We use information We collect on Our Website in a variety of ways to provide services, including the following:

  • the information collected is used to operate, maintain, improve and provide all features of the Website, to provide services and information that You request, to respond to comments and questions, as well as to provide support to Users, to process and deliver entries and rewards in connection with promotions that may be offered from time to time by Our Website;
  • the information collected is used to understand and analyze the usage trends and preferences of Our Users, to improve the Services, and to develop new products, services, features, and functionality;
  • Your email address or other information We collect is used to contact You for administrative purposes such as customer service or to send messages, including updates on promotions and events, relating to products and services offered by Us and by third parties;
  • cookies and automatically collected information are used to:
    • personalize the Services, such as remembering information about you so that You will not have to re-enter it during Your visit or the next time You visit the Website;
    • provide customized advertisements, content and information;
    • monitor and analyze the effectiveness of the Services and third-party marketing activities;
    • monitor aggregate Website usage metrics such as total number of visitors and pages viewed;
    • track Your entries, submissions, and status in any promotions or other activities on the Services.

Transfer of information provided by Users

The information provided by You is not transferred to any other third parties except as expressly provided for in this Policy.

Any information that You voluntarily choose to include in a publicly accessible area of the Services will be available to anyone who has access to that content, including other Users.

«Third parties» may be understood as Our counterparties who undertake obligations to ensure the confidentiality of the information received. These third parties may access or process information about You as part of providing these services to Us. As a rule, We restrict the information provided to these third parties to that which is reasonably necessary for them to perform their functions, and require them to agree to maintain the confidentiality of such information.

We may disclose information about You if required to do so by law or if We believe in good-faith belief that such actions are necessary to comply with the legislation of the Russian Federation. The provision of personal data of Users at the request of state bodies (local authorities) is carried out in the manner prescribed by the legislation of the Russian Federation.

In order to fulfill the agreement between You and Us and provide You with access to the use of the functionality of the Website, We develop the provided services and products, develop and implement new services and products, optimize the quality of services and products, improve the available functionality of the Website and services. To ensure the implementation of these goals, You agree to the implementation by Us in compliance with the applicable legislation of service mailings to You (including surveys) in order to receive feedback through Our services and/or services of third parties: electronic messages and other types of mailings, as well as collection, storage, accumulation, systematization, extraction, comparison, use, filling (clarification) their data, as well as receiving and transferring to affiliates and partners of the results of automated processing of such data using various information assessment models in the form of integer and/or text values and identifiers that meet the evaluation criteria specified in the requests for data processing by Us and/or the persons specified in this clause.

We may also transfer Your information to third parties in the following cases:

  • You have expressed Your consent to such actions, including when You apply the settings of the software used that do not restrict the provision of certain information;
  • in connection with the involvement of third parties to provide services to Us. Such service providers are provided with information provided by You for the sole purpose of providing services to Us;
  • in order to protect the rights and legitimate interests or Our or the interests of others from fraud, abuse or unlawful activity;
  • in order to protect Our property or other legal rights (including, but not limited to, enforcing our agreements), as well as the rights, property or security of third parties;
  • in connection with the transfer of all or part or the assets to the possession, use or property of a third party, including the assignment of rights under contracts concluded with You, reorganization of a legal entity, sale in favor of such s third party.

Information You provide may also be disclosed to payment system operators (such as, Yookassa).

We may make certain aggregated, automatically-collected, or otherwise non-personal information available to third parties for various purposes, including compliance with various reporting obligations; for business or marketing purposes; or to assist such parties in understanding Our Users’ interests, habits, and usage patterns for certain programs, content, services, advertisements, promotions, and/or functionality available through the Website.

Change of information provided by the User

If You believe that any information provided by You is inaccurate, unreliable, irrelevant, then You should immediately make changes regarding such information through the functionality of Our Website.

Destruction of information provided by the User

The destruction of information provided by You is carried out when:

  • You independently delete information from Your Account;
  • You independently delete Your Account using the functionality of the Service;
  • We delete the information posted by You, as well as Your Account in the cases established by the Terms of Service.

In case of deletion of the Account, We store on our electronic media Your personal and other necessary data for the period necessary and established by the current legislation of the Russian Federation. In case of independent deletion of their Account, the User has the right to restore their Account within 210 days from the moment of its independent deletion in the Account at www.console.cybervoice.io/user.

By posting any information on the Account, including your personal information, You understand and agree that this information may be available to other Internet Users, taking into account the peculiarities of the architecture and functionality of the Website.

We take technical and organizational measures to ensure the functioning of the appropriate tools of the Website.

User choice

You may, of course, decline to provide Us with certain information, in which case We may not be able to provide You with some of the features and functionality of the Services. At the same time, You may always update, correct or delete Your Account information and its preferences through the corresponding functionality of Our Website. If You wish to access or to amend any other personal information We hold about You, You may contact Us at This email address is being protected from spambots. You need JavaScript enabled to view it.. Please note that while any changes You make will be reflected in active User databases within a reasonable period of time, We may retain all information You submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where We otherwise reasonably believe that We have a legitimate reason to do so.

If You receive commercial email from Us, You may unsubscribe at any time by following the instructions contained within email. You may also opt out from receiving commercial email from Us by sending Your request to Us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by writing to Us at the address given at the end of this Policy.

Please be aware that if You opt out of receiving commercial email from Us or otherwise modify the nature or frequency of advertising messages You receive from Us, it may take up to ten business days for Us to process Your request, and You may continue receiving advertising messages from Us during that period. Additionally, even after You opt out from receiving commercial messages from Us, You will continue to receive administrative messages from Us regarding the Services.

Users’ rights and obligations

The User has the right to:

  • freely access information about themselves by entering their Account on the Website using their email address and password;
  • independently make changes and corrections to information about You in Your Account on the Website, provided that such changes and corrections contain accurate, relevant and reliable information;
  • delete information about yourself in Your Account on the Website;
  • if it is impossible to independently make changes and corrections to information about yourself in Your Account on the Website, demand from Us to clarify information about yourself, block it or destroy it, if such data is inaccurate, unreliable, irrelevant, illegally obtained or is unnecessary for using Our Website;
  • on the basis of a request, receive information from Us regarding the processing of personal data.

Since the Website is a Service for synthesizing the speech with voice imitation, the following information about the registered User is always available to any registered User on the Website:

  • first name, last name/name of the organization;
  • avatar.

It should be noted that in relation to Users (authors of voices) the following information is available to any registered User of the Website:

  • first name, last name, patronymic (if any)
  • avatar;
  • detailed information about the voice belonging to such User.

We are not responsible for the disclosure of information provided by You, other Users of the Website who have gained access to such data.

Third party services

Our Website may contain features and links to websites and services provided by third parties. These links are provided as a convenience and may not be kept current or supported. Any information You provide on third party websites or services is provided directly to the operators of such services and is subject to those operators’ policies, if any, governing privacy and security, even if accessed through the Service. We are not responsible for any content, privacy and security policies of third party websites and services, or any content on these linked websites that are linked to or accessed through the Services. The privacy policy applicable to these other websites may differ significantly from Our Policy, therefore We encourage You to learn about third parties’ privacy and security policies before providing them with information.

Security

We use all reasonable, technical and organizational and legal measures in order to ensure the protection of the information provided by You from illegal or accidental access to it, intervention, unauthorized access, modification, destruction, blocking, copying, dissemination, from other illegal actions.

To authorize access to the Website, Your email address and password are used. As a User of Our Website, You are responsible for keeping this information secure. You are not entitled to share Your email address and password with third parties, and You must take measures to ensure their confidentiality.

In order to reduce the likelihood of third parties using Your email addresses and passwords to send spam on their behalf, if Your email address and password are entered using a server that is unusual for You (in particular, a server of a foreign country), We block entry to Your Account with a message asking You to complete a simple task provided by Google’s reCAPTCHA service. After three unsuccessful attempts to enter numbers, the ability to access the Account using the server is blocked for 4 hours.

The User has the right to receive information about at what time and from what devices authorization to their Account was made in the “Profile/History” section.

For example, We encrypt passwords using cryptographic methods to ensure that the User’s credentials cannot be compromised. We run all traffic over standard SSL connections to prevent data spying, using reputable standard hosting providers. However, we cannot guarantee the security of Your personal information.

Please, be aware that no security measures are perfect or insurmountable. We cannot and do not guarantee that information about You will not be available, viewed, disclosed, changed or destroyed as a result of violation of any of Our physical, technical or managerial security measures.

Limitation of this Policy

This Policy does not apply to the actions and Internet resources of third parties.

We are not responsible for the actions of third parties who, as a result of using the Internet or the Website Services, gain access to information about You, for the consequences of using information that, due to the nature of the Website, is accessible to any Internet user. We recommend that You take a responsible approach to resolving the issue of the amount of information about yourself posted on the Website.

Changes to the Privacy Policy

This Policy may be changed or terminated by Us at any time. If We make any changes to this Policy, We will notify the Users about this by posting a new version of the Policy on the Website at www.cybervoice.io/privacy. The new version of the Policy enters into force from the moment it is posted, unless otherwise provided by the new version of the Policy.

The date of the last modification will be shown at the top of this page.

We recommend that You regularly check the Website to ensure that You are aware of any changes to this Policy, as continuing to use the Website after the entry into the force the amended Policy means that You have read, understood and agreed to the current version of this Policy.

Users’ appeal

Users can at any time send Us their requests, including requests regarding this Policy, complaints in writing using the details specified earlier, or in the form of an electronic document at This email address is being protected from spambots. You need JavaScript enabled to view it..

A request and/or complaint sent by the User must contain the following information:

  • number of the main identity document of the User or their representative;
  • information about the date of issue of the specified document and the issuing authority;
  • information confirming the User’s participation in the relationship with Us (in particular, the User’s login);
  • signature of the User or their representative.

The request shall be considered within 30 days from the date of receipt. After the expiration of thirty-day period, We must give an answer.

All correspondence coming from You to Us is restricted information and cannot be disclosed without Your written consent. Personal data and other information about You who sent the request cannot be used without Your special consent otherwise than to respond to the topic of the request received or in cases expressly provided for by law.

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